Sustainment Officer (Hybrid) Full Time Temporary

Sustainment Officer (Hybrid) needed in Leatherhead, £17.16ph PAYE – Reference: 0008 BA31 / 1

Must have their own car and be willing to travel throughout Surrey and beyond, mileage paid.

Monday to Friday, 9-5. Hybrid working – working from home and visiting tenants in their homes, meet in the London office monthly.

• Manage complex case work end to end referred under the Advice and Support process face to face and over the phone with the aim of preventing evictions and enabling sustained tenancies.
• Develop and maintain positive relationships with internal staff and external agencies such as Police, Fire Service, Mental Health Teams, Local Authorities, Social Services, and other statutory services to create an individual action plan with the objective of ensuring a successful sustained tenancy.
• Managing complex case work referred under the Advice and Support process by collating all necessary documentation to facilitate decision making in line with relevant policies, procedures, statutory or regulatory guidance and keep accurate, up to date records of actions taken to assist in case management and reporting requirements. To ensure a high quality Sustainment service is delivered to residents.
• Manage the outcomes of your cases by keeping up to date records of all activities and outcomes of each case to enable accurate monthly performance reports and case reviews to be completed with your line manager.
• Organise follow up appointments for each case in line with CRM processes to be able to case manage and deliver the agreed outcome for the tenant.
• Refer all safeguarding cases in line with current policies and procedures to contribute to making our residents safe and protecting them from harm, neglect, abuse and injury. 

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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