Local Welfare Assistance Officer Full Time Temporary

Local Welfare Assistance Officer needed in London £17.76 per hr ref:5397

This role is currently working from home

This role will involve:

• To maintain a comprehensive knowledge and to keep up to date with welfare benefits legislation including Housing Benefit and local Council Tax Support scheme in order to administer applications for all discretionary funds such as Discretionary Housing Payments, Council Tax Support Hardship Fund and Local Welfare Provision in accordance with Statutory Regulations and the policies, schemes, procedures and practices of the client.
• To manually calculate entitlement to Housing and Council Tax Support, other welfare benefits and all the discretionary payments when necessary
• To process all Discretionary Housing Payments, Council Tax Support Hardship Fund and Local Welfare Provision claims to defined quality standards and specified timescales
• To assist customers with the completion of all discretionary payment application forms when required.
• To ensure customer satisfaction through addressing customer queries at reception and call entre regarding these applications
• To give comprehensive advice on all aspects of Welfare Benefits.
• Ideally candidates will have a Basic DBS

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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