Team Lead – Send Operations

Specialist team looking to support improved response and resolution in relation to complaints and disputes.

We are looking for a Team leader who has significant experience and expertise in the statutory processes relating to EHC plans and also understands the need to work with families and schools in a relational way to support resolution.

The main deliverables of this role:
introduce robust complaint and medication tracking tailored to SEND
triage and manage SEND complaints and mediation requests
reduce overdue complaints and escalation risk
generate learning and insight to improve practice
prepare the system for SEND inspection in relation to complaints

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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