Housing Solutions Assistant Full Time Temporary

Housing Solutions Assistant needed in Hammersmith paying £15.74 per hr PAYE Ref: HAF-004217

This role is working full time hours on a temporary basis

Responsibilities:

• To answer the service’s telephone duty lines if designated officers are unavailable.
• To greet callers and give appropriate advice – face to face, by telephone or using writing communication as appropriate, identifying the nature of enquiries; to give general, non-casework advice and information.
• To arrange for officers in the service to provide further assistance where necessary by making appointments and passing on details of enquiries to relevant teams.
• To validate and certify invoices received by the service for a range of services.
• To enter details of enquiries onto the client’s IT systems; to maintain manual and electronic records by scanning documents and entering written details of contacts when necessary.
• To be responsible for filing, copying documents, and retrieving files and documents as required.
• To assist in the administration of correspondence, complaints, enquiries from MPs and Councillors, Ombudsman enquiries and statutory reviews; to deal with other correspondence answering general enquiries and to assist with the preparation of responses to Freedom of Information requests.

Ideally candidates will have:

• Demonstrable ICT skills and proven experience of electronic data recording and processing e.g. Excel spreadsheet, running reports, collecting, analysing and presenting data.
• The ability to organise a varied workload of tasks and to perform them in a timely and accurate fashion
• The ability to deal with incoming invoices, using appropriate IT systems, and carrying out checks and reconciliation exercises ensuring prompt payment.
• Proven organisational and numeracy skills including the ability to produce statistical reports and maintain databases.

 If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared