Head of Customer Experience

Head of Customer Experience needed in North London Paying  £42.48 -58.27 per hr ref 1616322

Full time hours on a temporary basis

• As Head of Customer Experience, you will be responsible for shaping and executing a comprehensive customer experience strategy across all touchpoints. You’ll lead a dynamic team, collaborate cross-functionally, and champion the voice of the customer to drive loyalty, satisfaction, and long-term value.

  Key Responsibilities:

  • Develop and implement a customer experience strategy aligned with business goals.
  • Lead and inspire the customer service and experience teams.
  • Monitor and improve customer satisfaction metrics (e.g., NPS, CSAT).
  • Identify pain points and opportunities across the customer journey.
  • Collaborate with product, marketing, and operations to embed customer insights into decision-making.
  • Drive continuous improvement through data analysis, feedback loops, and innovation.
  • Represent the customer voice at executive level and influence strategic direction.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number. 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared