Council Tax Officer Full Time Temporary

Council Tax Officer needed in Enfield paying £19.27 per hr PAYE Ref:447870

This role is working full time hours on a temporary basis

This role will involve:

• Responsible for delivering, to a high standard, the collection/assessment support service menus, working across the Assessment Hub as a pooled resource to ensure effective operation of the services. Including but not limited to the assessment and determination of income related benefits and other reductions, complex collection service matters, data entry, customer contact, and understanding service specific collection/assessment tasks. 
• Understand and be responsive to the needs of customers, offering technical assessment and collection advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.
• Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner
• Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.
• Deal with customer enquiries at all levels and follow through to resolution, ensuring all relevant systems are updated and the adequate audit trails are in place.

Ideally candidates will have:

• Experience/successful track record of providing collection/financial assessment services.
• Adaptable and keen to be part of a pooled resource across the assessment hub
• Experience of processing income related and other claims, changes in circumstance and other enquiries within a collection/assessment related environment delivering high quality services
• Good written and oral communications skills and the ability to communicate complex matters effectively to customers.
• Good IT/Technical skills, knowledge
• Evidence of continuous professional development of skills and knowledge

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared