Complaints Officer Full Time Temporary

Based in Lambeth and the rate is £12.80ph PAYE  

This is a full time temporary role.    

Employer Reference:             434376

Our client is looking for a Complaints Officer. To support the delivery of services through the supervision and monitoring of administrative processes and procedures including:

• Work as directed by the Responsive Repairs Team to manage the centralised complaints inbox, responding to Local Resolutions (Stage 1 complaints) & Members Enquires
• Effectively manage the diary of the surveyors, arranging pre & post inspections via Microsoft outlook and Northgate.
• Liaising with internal departments to provide advice and information.
• Managing the incoming technical reports, working with the surveyors to ensure they create/manage works orders associated with any incoming complaints.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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