Complaints & Information Governance Officer Full Time Temporary

Complaints & Information Governance Officer needed in Woolwich at £14.84 per hr PAYE – Reference:492137

This role will involve:

• To be responsible for dealing with children’s statutory (Children Act 1989) and complaints effectively.
• To effectively manage all complaints received by Children’s Services.
• Ensure that complaints are properly logged, assigned to the relevant procedure and tracked for compliance with timescales at all stages of the complaint procedures.
• Undertaking thorough and detailed investigations of complaints about Children’s Services.
• To mediate and work with staff and managers to bring about an early resolution of complaints, liaising with other services as necessary.
• Research background details to complaints and conduct interviews with members of the public, officers and other stakeholders.

Ideally candidates will have:

• Experience of FOIA, DPA, Complaints or Member Enquiries
• Experience of working with computer based systems, in particular Microsoft Excel, e-mail and scanning facilities
• Knowledge of complaints processes including mechanisms for resolving complaints informally and the use of Alternative Dispute Resolution mechanism.

This is a full time role on a temporary contract basis

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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