Complaints Co-Ordinator Contract Full Time

Complaints Co-Ordinator based in Haringey and the rate is £12.69 per hr

This is a full time temporary role 

Employer Reference:5193521

This role will involve:

• To effectively coordinate Complaints and feedback for the client in line with Complaints Procedures.
• To receive telephone phones calls from people contacting the Comments and Complaints Service.
• To provide comprehensive and efficient administrative support to the Comments and Complaints Services.
• To log corporate complaints, co-ordinate responses and obtain sign off from service managers.
• To receive copies of responses to corporate complaints and update the respective logs accordingly, sending chasers as necessary.
• To receive telephone calls for the team, taking initial information and dealing with callers tactfully and sympathetically.
• Assist the Senior Support Officer to manage the Comments and Complaints inbox proactively ensuring that new correspondence is flagged up and responded to promptly, acknowledgments are sent out in accordance with timescales and tasks relating to caseloads are assigned to Comments and Complaints Officers on a daily basis.
• Ideally candidates will have Enhanced Disclosure and Barring Service check with Children’s and Adults Barred List

 Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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