Customer service officer needed in Southampton £10.41ph ref 5177338
Full time hours on a temporary basis.
This role is vital to the delivery of the Hampshire and IOW COVID Saliva Testing Programme. The role is predominantly office based in Southampton City Centre but some work from home may be possible following training and achieving adequate performance standards. We operate core hours at present but there is a potential for the role to move to split shifts and some weekend work later in the year.
To provide excellent customer service across a range of channels (telephone, face to face and digital), ensuring that customer experiences are easy, effective and convenient.
To handle a range of customer enquiries and service requests, providing information, resolving issues and dealing with varied transactions.
To provide the best possible first impression of the council, being professional and positive, maintaining ownership of customer enquiries and ensuring they are kept up to date.
If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.
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