Technical Support Officer Full Time Temporary

Technical Support Officer needed in Uxbridge, £16ph PAYE – RQ1214638

ROLE PURPOSE:

• Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of “Putting our residents first” where continuous service improvement is maintained.

• Responsible for delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery
• Deliver a skilled and flexible technical administration support service across the directorates, and to react to peaks and troughs of work in any location as required
• To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care
• Maintain an understanding of the operational workflow processes and linkage with the technical administrative support services
• Prioritise tasks assigned and escalating any gaps in resourcing to Technical Support Supervisor/Technical Support Co-Ordinator
• Escalate any operational issues to Technical Support Supervisor / Technical Support Co-Ordinator and/or operational Service Manager
• Ability to learn complex and specialised administrative tasks in a short space of time to meet changing service requirements including changes to legislation that would impact on the service
• To provide comprehensive and high-quality technical specialist services administrative support to individual, and at times, various services, across the Client
• To show flexibility in adapting to delivery of different functions at a variety of locations, to meet varying demands
• To provide more general support to service areas if the need arises.
• Resolve complex financial queries (including payment enquiries) and ensure appropriate financial controls are in place
• Ensure compliance with Financial Regulations with respect to budget commitments and payments (including any petty cash, voucher, or pre-paid card system)
• Complete/support inputting of service packages onto case management systems
• Support internal budget commitment authorisation processes to ensure effective delivery of supplier services
• CYPS/ASC role-specific activities:
• Coordinate all team activities including (but not limited to):
• Team meeting organisation and preparation, taking meeting minutes, updating core database systems, being the first point of contact for the team caseload, and managing bring-up/bring forward systems
• Support operational staff with the use of the case management system with the principal objective of up-skilling staff to self-manage and therefore ensure maximum use of the case management system functionality
• Where applicable, provide expert case management and document management systems (i.e. ICS Protocol and Civica) knowledge to resolve complex system issues (with support from ICT when required)
• Support Teams with awareness and use of management information to enhance service delivery, including producing management reports that identify outstanding actions requiring operational staff intervention
• Resolve complex issues and queries in accordance with corporate procedures and policies
• Deliver technical administrative support to the Team that assists operational managers and staff with delivering enhanced services to residents, including any service-specific requirements
• Take accurate minutes for team safeguarding/multi-disciplinary meetings

This is a full time role on a temporary contract basis  

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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