Service Desk Manager

Service Desk Manager needed in Chichester Paying  £25 per hr ref 5302518

Full time hours on a temporary basis

Key Responsibilities

• • Manage the daily operation of the IT Service Desk, overseeing L1, L2 and L3 support teams.
  • Ensure delivery of high-quality customer-focused support services.
  • Lead workforce planning, resource allocation and rota management to ensure effective service coverage.
  • Monitor and manage service performance against agreed targets and SLAs.
  • Oversee incident management, service request fulfilment and escalation processes.
  • Support and coordinate responses to major incidents and service disruptions.
  • Maintain and improve knowledge management practices to enhance first-time fix rates and service efficiency.
  • Work closely with technical teams, resolver groups and third-party suppliers to ensure effective service delivery.
  • Produce performance reports and contribute to operational governance activities.
  • Drive continual service improvement initiatives to improve customer satisfaction and operational effectiveness.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number. 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared