Service Desk Advisor Full Time Temporary

Service Desk Advisor needed in Islington paying £19.06  per hr – Reference: RQ681328

This is a full time role on a temporary basis 

This role will involve:

• Manage incidents and requests in line with the agreed incident management and request fulfilment processes and local procedures.
• Provide remote assistance over the phone and advice to users through instant messenger and through the use of remote support tools such as Dameware.
• Assist with issuing and resetting passwords using agreed procedures to maintain system security.
• Proactively keep users informed throughout all stages of all processes by phone, email, and instant messenger.
• Encourage and support users to use self-service systems to log, update, chase, receive updates and cancel calls.
• Escalate calls to the First Line Manager, Second Line Support and Application Support as required.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared