Service Charge Officer Full Time Temporary

Service Charge Officer needed in Borehamwood £14.58ph  PAYE – Reference: 0004 BB92 / 1

This role will involve:

• Handle service charge enquiries from residents and internal staff
• Work with your managers to answer escalated customer complaints
• Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy
• Investigate and where necessary make service charge adjustments in ERP
• Participate and contribute to projects relating service charges
• Liaise with key stakeholders to ensure accuracy of service charges
• Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner
• Ensure all enquiries from residents are acknowledged
• When necessary attend face to face meetings with residents to resolve disputes
• Support the rent team with any service charge queries, including those from local authorities

Ideally candidates will have:

• Experienced user of ERP and CRM
• Proven excel skills, handling, manipulating and checking large volumes of data.
• Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges.

This is a Full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.