Senior Customer Service Advisor – Revenues & Benefits

Senior Customer Service Advisor – Revenues & Benefits needed in Enfield

This is a temporary role and the rate is £18.92ph PAYE      

The reference number is:                   RQ1795719 

The successful candidate will be the first point of contact for customers, delivering a professional, customer-focused service across telephone and webchat channels. They will provide specialist advice and support on a full range of Council Tax, Council Tax Support and Housing Benefit enquiries, using their expertise to resolve complex billing, collection and recovery issues efficiently and accurately.

The role requires excellent communication and problem-solving skills, with the ability to help customers resolve issues at the first point of contact whilst promoting and supporting self-service options. The successful candidate will be confident navigating systems such as Civica Open Revenues and D360, capable of handling sensitive customer enquiries, and committed to providing a high standard of service. They will demonstrate a positive and proactive approach, a strong understanding of relevant legislation and policies, and a genuine willingness to go the extra mile to meet customers’ needs.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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