Customer Services
Senior Customer Resolutions Officer Contract Full Time
Applications have closed
This listing has expired.
Senior Customer Resolutions Officer needed in Bromley.
The rate is £23.48ph PAYE
This is a temporary role
The reference number is: RQ1215973
The successful candidate will investigate and resolve corporate and statutory complaints, enquiries from representatives and information requests.
They will identify service failures and opportunities for service improvement and will provide advice, support and training to service areas to improve resolution at the first ‘point of contact’ and decrease escalation rates.
Investigate and resolve a range of complex/sensitive corporate and statutory complaints ensuring that complaints do not escalate unnecessarily to the next stage of the complaints process. Liaise with customers and service areas to conduct a thorough, resolutions based, investigation; ensuring opportunities to learn and improve ‘point of contact’ resolution are identified and fed back to service areas.
Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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