Senior Complaint Officer Full Time Temporary

Senior Complaint Officer needed in Oxford paying £21.71 per hr PAYE Ref: 5189425

This role is working full time hours on a temporary basis

• To act as the client’s Complaints Officer for the purposes of the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 and the Children Act 1989 Representations Procedure (England) Regulations 2006.
• Liaise with the Access & Disclosure Team to assist with complaints received via the Local Government and Social Care Ombudsman, minimising the risk of any findings of maladministration by the LGSCO.
• To alert the Monitoring Officer to any potential maladministration or non-compliance issues, and to be alive to the media and reputational implications of particular scenarios and resolutions.
• To support the service in developing a strong resolutions and restorative based approach to managing complaints, seeking to ensure problem solving and conflict resolution models are in place, whilst ensuring complainants’ rights to have their representations addressed in accordance with legislation, regulation and policies. Ensure complainants have support to access information about the complaints and representations procedures, advocacy and mediation services.
• To advise, challenge and assist managers and directorates on achieving resolutions for difficult corporate and statutory complaints. To exercise judgement, based on post-holder’s knowledge of the expectations of the LGSCO, to persuade managers of the appropriate resolutions to complaints.

Ideally candidates will have an Enhanced DBS check

 If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared