Online Sales and Customer Service Executive Contract Full Time

Online Sales and Customer Service Executive needed in Stratford.  

The hourly rate is £13.63ph PAYE

This is a temporary role

The reference number is:                        5239247

The successful candidate will play a key role in delivering an excellent customer experience, helping to learn more about customers and in supporting commercial success.

Key responsibilities include:

• Ensuring rapid, high quality customer service and support for new and existing customers, primarily via email and webchat.
• Following standard operating protocols (SOPs) and delivering against service level agreements (SLAs) to resolve service cases appropriately.
• Providing a contact point for potential new customers to support sales and marketing efforts and help increase registrations.
• Providing operational support to resolve service requests and liaising with other support teams where necessary.
• Using Salesforce CRM and other management information systems to capture customer data and voice of customer, to help the business continually improve all areas of customer experience

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk