Member & Residents Services Officer Full Time Temporary

Member & Residents Services Officer needed in Croydon £21.65ph ref:5861

This role will involve:

• Advising on progress on responses, particularly where there are urgent issues.
• Investigating and preparing responses to all enquiries
• Researching and writing responses on routine cases relating to stage 1 & 2 and Ombudsman complaints, Insurance and disrepair claims as requested by the Responsive Repairs Manager or Member and Residents Services Manager.  Dealing with all routine responses to letters, queries and complaints received by the Responsive Repairs Section.
• Ensuring that all responses are addressed professionally and comprehensively, carrying out necessary inquiries into each aspect of the complaints.

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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