IT Support Officer

IT Support Officer needed in South East London Paying  £22.41 per hr ref 000A D25D / 1

Full time hours on a temporary basis

• Key Responsibilities

  • Provide effective 1st and 2nd line technical support, resolving incidents and service requests in a timely manner.
  • Log, prioritise, and manage tickets using our IT service management system, ensuring all updates are accurately documented.
  • Work in line with SLAs, ensuring users receive prompt and professional support.
  • Troubleshoot hardware, software, network, and mobile device issues, escalating to 3rd line teams or third-party providers where required.
  • Maintain clear and detailed documentation of issues, resolutions, and standard operating procedures.
  • Support the continual improvement of the IT service, contributing ideas and identifying recurring issues.

   

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number. 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared