Public Sector & Services
Interim Housing Repairs Customer Service Manager Contract Full Time
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Interim Housing Repairs Customer Service Manager needed in Honiton.
The hourly rate is £21.00ph PAYE
This is a temporary role
The reference number is: 5245022
This role will be full time office based and cannot be done fully remote.
The successful candidate will manage the day-to-day operational functions of the busy Housing Repairs call centre service, working closely with the housing repairs team to effectively and efficiently answer calls within agreed response times, accurately entering repairs onto the One Housing System and liaising with Void & Responsive Repairs colleagues and contract management colleagues and contractors to ensure repairs are logged and actioned in accordance with agreed standards and timeframes.
To work as part of the Housing management team to support the work and objectives of the housing service, building strong professional relationships to deliver an excellent tenant experience. Ensure efficient processes and delivery of administrative processes, systems, business data, including contractor and tenant information. Look for continuous service improvements with a solution focused approach.
Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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