IT & Internet

Incident Manager Contract Full Time

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Incident Manager based in Bradford and the rate is £350.00 per day

This is a full time temporary role

Employer Reference: 5191846

This role will involve:

  • Support the development of the Incident Management process and tools to meet the needs of the business.
  • Ensure clear, concise and lightening quick major incident communication is triggered to internal and external stakeholders.
  • Work collaboratively with teams and 3rd parties to ensure technology changes do not adversely impact the customer experience.
  • Support the Service Improvement & Assurance Manager in transitioning IT Services to an ITIL v4 compliant and ISO20000 accredited service.
  • Responsible for the quality and integrity of Major Incident Management process and be the interface with Service Delivery Managers, Support teams and vendors.
  • Provide recommendations on troubleshooting / run books and other technology improvements to quickly resolve incidents / ensure infrastructure and application stability
  • Perform and document Post Incident Reviews / Post Mortems

Ideally candidates will have:

  • Strong familiarity with ITIL v3/v4 as demonstrated through formal training and/or certification or through practical experience in developing and/or implementing ITIL compliant processes, including Incident, Problem & Change
  • Able to establish analytics and reports to measure effectiveness of ITIL processes, SLAs and KPIs
  • At least 3 year’s experience working at a senior level in an ICT environment, 2 years experience in the management of staff, projects or a function and educated to degree standard or equivalent in a recognised discipline or Professional Management qualification.

 Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk

 

 

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