Ict Service Desk Analyst needed in Leeds £9.57ph PAYE – Reference:5187080
Service Desk Analyst Role Expectations
– Log all incidents in SD, reported face to face, email or telephone
– Ensure there are no tickets left in unassigned for Service Desk, if tickets are left, for these to be picked up first thing the following morning
– Ensure all new tickets have had a response within 2 hours of being logged, priority/urgency is set etc
– Check the incidents to ensure all the information has been obtained
– Make initial contact via phone
– Ensure all tickets are reviewed daily
– Ensure all customers have had a reply, no ticket is showing a
– Ensure there are no tickets in the Service Desk queue older than 2 weeks (order by Created Date)
Service Desk Tasks include
– Provide first time fix for incidents where possible
– Password resets
– Process leavers requests
– Help users get setup for remote working or diagnose problems they are experiencing
– Investigate printer queries, resolve where possible or report to manufacturer support.
– Help recover lost network drives that have failed to be applied by group policy
– To test and discover network issues and connections by pinging them.
– Investigate mobile device issues such as emails/Accounts not syncing and app errors
– Investigate and gather relevant information before escalating to second line
• Accellion
• AD Manager Plus
• Canon Self-Service
• Dell Wyse vWorkspace
• EE Access
• Keypass
• ManageEngine ServiceDesk Plus
• McAfee EPO
• Microsoft Office Account
• MimeCast
• Office 365 Portal
• SCCM
• Server Room Access
• T Drive
• Uniflow
This is a full time role on a temporary contract basis
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.
Platform Specialist needed in Wembley Paying £438 per day 012225 Full time hours on a temporary basis Security Compliance configuration and...
Apply For This JobRemote Business Analyst needed Paying £375 per day ref 5248068 Full time hours on a temporary basis Analyse business processes and...
Apply For This JobIT Support Officer needed in SE London The rate is £18.66ph PAYE This is a temporary role The reference number...
Apply For This JobIntelligence and Performance Officer needed in Liverpool. The rate is £319.80 per day PAYE This is a temporary role...
Apply For This JobTechnical Analyst needed in Reigate Paying £200.64 per day ref 1240167 Full time hours on a temporary basis Assist in the...
Apply For This JobData Migration Specialist needed in Grays, Essex Paying £416.70 per day ref 1249310 Full time hours on a temporary basis Formulate...
Apply For This Job