Housing Services Officer Full Time Temporary

Housing Services Officer needed in North London Paying  £19.30 per hr ref 1114773

Full time hours on a temporary basis

 This role will involve:

• To provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management enquiries. Interacting with members of the public, providing initial advice and assistance to ensure their queries are dealt with as swiftly and efficiently as possible.
• To ensure a prompt, courteous and helpful response when dealing with queries from tenants/residents, members of the public or their representatives, including elected Members, outside agencies and partner organizations.
• To be readily identifiable as a Housing Tenant Triage Officer and comply with the dress code and/or uniform provided.
• To interview, make an initial assessment and log r tenants/residents, customer’s enquiries on the internal housing system, scanning and indexing related documents and completing detailed notes and reports on case files.
• to sign post and refer tenants/residents to relevant internal teams and to other agencies as necessary for advice on Tenancy matters, welfare rights, social services, immigration and other issues using referral procedures

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared