Housing Response And Contracts Manager Full Time Temporary

Housing Response And Contracts Manager needed in London £26.59 ph  PAYE – Reference: 5186803

This role will involve:

• Managing the day to day performance of the Housing Response to deliver a first class service which meets or exceeds all its KPIs
• Be responsible for the end to end customer contact processes and their associated customer experience, supporting Housing Management initiatives to drive improvements, improve efficiency and reduce complaints.
• Oversee coaching and development of the Housing Response Centre with the support of managers, to deliver world class experience to customers
• Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience
• Lead an effective resource planning team, ensuring that resource is fully utilised, and any contact demand is effectively covered.

This is a Full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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