Housing complaint officer needed in Croydon £18.76ph ref 8143 Full Time Temporary

Housing complaint officer needed in Croydon £18.76ph ref 8143

Hybrid role

Essential knowledge:

• Understanding of any legislative framework and government guidelines for handling complaints relating to Housing Needs, Homelessness, Intervention & Prevention
• Working knowledge of best practice in handling complaints and customer feedback
• Up-to-date knowledge of service improvement in other local authorities and changes in legislation that affect key services

Essential skills and abilities:

• Strong oral communications skills using a range of methods, including delivering presentations
• Strong written skills, providing clear and unambiguous reports on complex issues and not use jargon
• Ability to manage and deliver a range of complex projects, tasks and activities
• Practical problem solver, with a focus on efficiency, value for money and the effective management of conflicting priorities
• Ability to demonstrate resilience when facing contradicting priorities or demanding workloads
• Good facilitation skills
• Creative and innovative with ideas and approach
• Ability to build and maintain strong relationships at all levels
• Ability to influence at all levels of the organisation – and unafraid to constructively challenge
• Able to process and analyse a broad range of data quickly and effectively
• Outstanding ability to work well in a team
• A determination to deliver a high quality of service
• A consistently positive attitude to change

Excellent organisational skills

Essential experience:

• Complaint handling experience in Housing Needs, Homelessness, Intervention & Prevention

– Issuing responses to stage 1 complaints and member enquiries

• Experience of working closely with different levels of staff up to an including chief executive level, gaining credibility across all levels