End User Computing Technician Full Time Temporary

End User Computing Technician needed in Hengoed £11.50ph PAYE – Reference:5188331

This role will involve:

• Assist the Client Architect in delivering EUC aspects of the client’s Digital Strategy.
• Deliver high-quality support to end-users in a courteous professional manner.
• Work on a diverse range of support issues requiring ability to independently identify, evaluate and resolve issues.
• Implement systems for EUC to ensure organizational efficiency.
• Troubleshoot all EUC devices including, but not limited to, laptops, desktops, printers, IP telephony, audio visual and telecommunications equipment.
• Function as a team player for a team of engineers supporting a diverse user base.
• Provide Tier 2 support for escalated requests from Service Desk Technicians in a courteous and professional manner.
• Manage escalated incidents and resolve the incidents working with the Remote Service Desk team to capture details in knowledgebase articles for future reference.
• Record, track, and document incident requests to final resolution.
• Asset management throughout the EUC life cycle

Ideally candiates will have:

• Relevant Level 3 qualification on the Credit and Qualifications Framework for Wales
• Knowledge of EUC, including laptops, desktops and peripherals.
• Knowledge of Microsoft EUC products.
• Proven analytical and problem-solving abilities.
• Experience supporting a EUC heterogenous environment.
• Experience in an enterprise environment dealing with EUC devices.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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