Desktop Support Engineer Full Time Temporary

Desktop Support Engineer needed in Swindon £11.70ph PAYE – Reference:451415

This role will involve:

• Deliver IT technical support
• Take ownership of customer issues and communicate effectively to ensure satisfactory resolution
• Assist with major technical works
• Understand requirements of the customer and the IT department and provide technical solutions
• Assist with upkeep and accuracy of core IT systems such as the call logging system, knowledge base, and general CMDB functions
• To communicate known and potential problem areas to end users and management and to update progress to resolution and closure
• To assist with major project works and help deliver small level project work such as moves and upgrades
• Escalate calls to subject matter experts internally and externally as required
• To fulfil incident and request calls

Ideally candidates will have:

• Considerable technical IT support experience in a customer service role
• Experience of working in an ITIL environment
• Proven planning and organisational skills
• Highly Motivated with a positive and professional attitude
• Desire to provide a high standard of service
• Demonstrable technical know-how across a broad spectrum of IT areas

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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