Debt Recovery Officer Full Time Temporary

Debt Recovery Officer needed in Abingdon paying £15.36 per hr PAYE Ref: 5190296

This role is working full time hours on a temporary basis

Responsibilities:

• Review ASC debts outstanding and client case files, use relevant and available information to determine what appropriate action needs to be taken, whilst ensuring team procedures and timescales are met and accurate records of actions are maintained
• Liaise and negotiate with ASC clients, their relatives or representatives to ensure payment of arrears, both in writing and by telephone as appropriate
• As required work in conjunction with other departments to expedite the collection of ASC income and resolve ongoing payments difficulties, including attending safeguarding strategy meetings as directed
• Attend face to face meetings with clients, their representatives or members of directorates, as required as part of recovery action to facilitate the collection of ASC arrears or resolving client queries. Ensure that meetings are conducted in line with team procedures and risk assessments
• Manage the team’s ASC Legal Services case book, including liaising with the County Solicitor and Legal Executive over legal requirements in pursuance of debts, fully preparing cases for legal action and monitor ongoing legal action
• Attend Court on behalf of the client when required in pursuance of debts, in an advisory capacity

Ideally candidates will have:

• Satisfactory DBS disclosure will be required
• Experience of working in a credit control or benefit environment
• Proven ability to motivate colleagues to meet deadlines and targets
• Experience of front line customer service including call handling and face to face meetings
• Experience of using Microsoft applications to a competent level

 If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared