Administration / PAs / Secretarial
Customer service officer 1213494 Full Time Temporary
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Customer service officer needed in Ilford £13.03ph ref 1213494
This role delivers a high-quality frontline service offer and champion the customer to drive a customer centric culture that puts customers at the heart of everything the client does. Working in a multi-skilled and multi-disciplined team the main areas of responsibility include
To be a point of contact for members of the public and deliver a high-quality customer advisory service to both internal and external customers, ensuring the customer experience is a positive one
To be familiar with the client’s services, to respond to enquiries relating to numerous services and work with them to highlight and deliver improvements in customer journeys and experience
To have the ability to work across a range of customer service channels; including face to face, telephone, email, online, social media, webchat and letter.
Full time hours on a temporary basis.