Customer service advisors 5188395 Full Time Temporary

Customer service advisors needed remotely start asap Ref 5188395 £10.01ph

This is a temporary role initially for 3 months.

Undertake by telephone an interview of COVID-19 cases, this will include identifying all contacts, movements and activities during a defined period from the onset of their symptoms/test date.

• It will also be necessary to provide public health advice, guidance and support (where appropriate or needed).
• Working to Public Health England (PHE) protocols, processes and guidance will be essential.
• Manage complex contacts/calls
• Escalate and refer challenging or complex cases or incidents and outbreaks of COVID-19 to the Team Leader.
• Cases are allocated by the Team Leader on a daily basis, and you will be required to contact all cases, obtain the contact information where possible, complete information on the National CTAS/ITS system and feedback outcomes to the Team Leader.
• Be prepared to take phone calls on the contact trace telephone line, for cases where messages have been left from cases previously contacted

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk  quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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