Customer Service Advisor Full Time Temporary

Customer Service Advisor needed in Wakefield paying £10.41 per hr PAYE Ref:0004 F6AD / 1

This is a full time, temporary role.

This role will involve:

• Take responsibility for handling customer enquiries received via telephone, face to face, correspondence, Social Media or e-channels. Responding promptly and flexibly to customers, taking practical actions to help. Use established and documented procedures, referring exceptions to the senior advisor, team leader or other manager for resolution.
• Deliver a welcoming and professional reception service to visitors to buildings.
• Use electronic systems and Excel reports to log, track and update customer records in line with customer requests and service actions.
• Contribute to the departmental achievement of Service Level Agreements and ensure that performance standards are consistently met.
• Create and update electronic customer records using the client’s core systems, recording personal information in line with General Data Protection Regulations.
• Process card payments, and refunds for client Services.
• Develop and demonstrate a level of expertise in the services delivered by the client in order to deliver detailed, and where required, technical explanations to customers.
• Maintain and promote excellence in service delivery. Identify customer trends, difficulties and issues. Suggest solutions to these to continually seek to improve the customer experience.

Ideally candidates will have:

• Highly developed keyboard skills and an understanding of Microsoft Office packages.
• Experience of dealing with customer enquiries from a variety of access channels including the telephone, face to face, correspondence and e-mail or social media.
• Competent in using desktop software including Microsoft word and excel.
• Using computer databases to record and view customer information and transactions accurately.
• Working to targets in a performance driven environment.
• Working under pressure to tight deadlines.
• Proficient in organising and prioritising tasks

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared