Customer Services
Customer Experience Officer Contract Full Time
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Customer Experience Officer needed in Cornwall (Home Working).
The rate is £19.00ph PAYE
This is a temporary role
The reference number is: 5246680
The successful candidate will support the centralisation of the Directorate feedback process. The feedback process covers compliments, comments/suggestions and complaints.
The role will have the ability to directly influence our customer satisfaction by being the voice of the Directorate, delivering a consistent response to residents whilst ensuring that we have in place an ethos of continual improvement.
The post holder, while being primarily customer focused, will be responsible for producing responses to feedback (including multi-service cases, and enquiries from stakeholders such as MPs, Councillors and the Local Government and Social Care Ombudsman) and ensuring the accuracy and timeliness of the response. This will involve gathering information for responses from services and adopting a common language and style of response, with a view to giving the best possible experience for our customers.
Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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