Contact Centre Advisor Full Time Temporary

Contact Centre Advisor needed in Basingstoke paying £10.21 per hr PAYE Ref:444139

This role is working full time hours on a temporary basis

Responsibilities:

• To assess and resolve enquiries, requests and complaints to ensure that customer enquiries are resolved at first point of contact unless specialist knowledge or further investigation is required
• To use sound judgement and take decisions within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to agreed performance indicators, service level agreements and quality standards to maximise customer satisfaction
• To receive and process payments made to the client and to resolve queries within agreed processes
• Provide a comprehensive information service to the public, advising on services available from and the policies and procedures of the client. Also advising on services available from the client and other agencies which will resolve or inform the needs of the customer

 If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared