Public Sector & Services
Contact Centre Advisor Full Time Temporary
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Contact Centre Advisor needed in Basingstoke £10.21ph PAYE – Reference: 437037
To work as part of a team delivering a first class, professional customer service, using a range of communication methods, to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact. Assess and resolve enquiries, requests and complaints to ensure that customer enquiries are resolved at first point of contact unless specialist knowledge or further investigation is required. To receive and process payments made to the council and to resolve queries within agreed processes. Maintain electronic databases with information given, services requested and complaints made to ensure accuracy of information and efficiency when dealing with customers.
This is working full time on a temporary contract basis
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
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