Co-Ordinator Full Time Temporary

Co-Ordinator needed in Derby £10.41 ph ref:450675

This role will involve:

• Be a first point of contact for enquiries regarding DoLS by telephone or email. Deal quickly and efficiently with referrals and general enquiries. Communicate effectively with those people who access or need the service, mainly providers, but also on occasion, colleagues, customers, carers, friends and family members.
• Carry out related administration tasks associated with customer enquiries e.g. type documents, such as standard letters, input/update spreadsheets, despatch post or e-mail information to customers following an enquiry, updating and maintaining Mosaic.
• Ensure correspondence is uploaded correctly on the Mosaic system and queries are passed to the appropriate colleagues where needed; and keep accurate records of customer enquiries handling all confidential data is stored and distributed in accordance with statutory duties.
• Send requests and enter services received in the ‘One Way to Buy’ recording system, under supervision of and authorisation by the budget manager. Deal with queries relating to payments by involving the dedicated payment team.

Ideally candidates will have:

• Significant experience of dealing with customers and providing a high level of service.
• Significant experience of Microsoft Office Programmes.
• Experience of co-ordinating tasks, staying focused and reliably seeing tasks through to completion within given timescales.
• Experience of forming effective working relationships within a multi-agency setting.
• Experience of working in a Social Care environment.

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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