Central Housing Complaints Team Leader Contract Full Time

Central Housing Complaints Team Leader based in Newham and the rate is £22.02  per hr

This is a full time temporary contract role.

Employer Reference:              RQ617839

This role will involve: 

• Ensuring that all incoming complaints and Member/Mayoral enquiries are swiftly allocated to the right people in the right service areas so that the issue can be investigated as quickly as possible.
• Ensuring that our Senior Complaints Officers make phone calls to the resident at the start of the process and keep them updated on the progress of their case.
• Monitoring the progress of complaint and enquiry investigations so that service standard deadlines are met and ensuring that effective records are kept on the complaints system.
• Preparing regular and high quality complaints performance reports for Housing Services management teams

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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