Car Parks Manager Full Time Permanent

Car Parks Manager needed in Honiton £32,234.00 pa ref:070921

This role will involve:

• Provide effective day-to-day line management for the car parks team.  Devise effective and safe Civil Enforcement Officer rotas to ensure that the client’s car parks are well managed and that customers are encouraged to pay the correct tariff.
• Actively facilitate the use of technology which delivers digital / online customer self-service solutions for our car parking business including sales, enforcement and the storage and retrieval of data for use in connection with responding to requests for information, statistical reporting, budget setting and scenario planning.
• Manage and review policies, procedures and processes and service contracts to ensure the efficient collection and safekeeping by contractors of car parking revenue from various sources including permit sales, pay by phone transactions, card and cash transactions at pay and display machines, rental and events income and penalty charge income.  In the event of service breakdowns, emergencies and unplanned busy periods make suitable arrangements with contractors to ensure that cash is promptly, safely and securely removed from car park pay machines to safe locations in order to avoid service interruptions.
• Monitor and maintain service payment options including online transactions, mobile phone payments, card and cash payments and cash collection.  Take prompt action in the event of any malfunction and escalate to engineers and contractors as necessary to minimise any public service disruption.
• Develop contract specifications and support the procurement of those services that are necessary for the effective and efficient operation of the client’s car parking portfolio.
• Review and develop operational guidance and procedures for the car parks team to ensure consistency of practice across the car park portfolio. This will include (but is not limited to) maintaining parking bays designated for certain types of vehicles (motorhomes or coaches for example) and managing the repair, replacement and improvement of defective, damaged or misleading signs or line markings and being responsible for the condition of the car parks generally.

Ideally candidates will have:

• A comprehensive understanding of relevant legislation, statutory guidance and good industry practice in civil parking enforcement
• An awareness and understanding of the relationship between town centre economies and car parking provision locally.
• An awareness of current trends in customer expectations including an awareness of pricing sensitivities and payment options.
• A good understanding of the information technology and digital solutions that now support the car parking industry.
• An appreciation of the contribution that car parking policies could make to the climate change agenda.
• Ability to consider and evaluate the impact of car parking business decisions on a range of stakeholders.

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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