Business Support Supervisor Contract Full Time

Business Support Supervisor Based in Hengoed and the salary is £14.86 ph PAYE  

This is a full time temporary role. 

Employer Reference:5186312

This role will involve:

• Communicate confidently at a senior level with a variety of colleagues and partnership agencies on different matters and in difficult circumstances.
• Actively listen and encourage effective communication between all involved.
• Ensure regular and effective communication with the Contact Tracers and Advisors and that the information held in the Microsoft Office 365 Teams channel is updated on a regular basis.
• Provide operational guidance, support and supervision, including setting and monitoring standards and targets for individuals within the area of responsibility.
• Carry out sample quality monitoring on both live listening and previously recorded calls that were made by the Contact Advisors and Contact Tracers and provide feedback, particularly on softs skills through coaching and mentoring.
• Monitor and report on statistical information including productivity, call lengths, dropped calls etc.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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