Billing & Collection Officer

Key Responsibilities:

• Manage the billing, collection, and recovery of revenues in accordance with legislation, policies, and procedures.
• Establish liability, apply discounts and exemptions, maintain accurate records, and manage accounts through the full recovery process.
• Handle complex customer enquiries via telephone, email, and written correspondence.
• Negotiate payment arrangements and progress cases through recovery and enforcement stages where appropriate.
• Liaise with enforcement agents, valuation bodies, audit teams, and other key stakeholders.
• Provide a high standard of customer care, including supporting vulnerable customers and identifying appropriate solutions.
• Ensure data accuracy, integrity, and compliance with all relevant legislation and best practices.

About You:

• Previous experience in revenues, billing, collections, or debt recovery.
• Strong knowledge of recovery processes and relevant legislation.
• Excellent customer service and communication skills.
• Ability to manage a varied caseload and make accurate decisions under pressure.
• Experience using revenues and billing systems is advantageous, particularly Microsoft Dynamics 365 and NEC/Northgate.

This is a Full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number. 000B 89E9 / 1

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.