Public Sector & Services

Benefit Assessment Officer Part Time Temporary

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Benefit Assessment Officer needed in Barnsley paying £10.41 per hr PAYE – Reference:507070

This is a part time role on a temporary contract basis

This role will involve:

  • To carry out assessments of free school meals, all types of housing benefit and council tax support including areas of subsidy loss and discretion.
  • Assist in providing a comprehensive and effective Non Domestic Rates Service and Council Tax Service dealing with the administration and maintenance of accounts and the award of discounts, exemptions and reliefs to ensure correct billing.
  • Assist in providing a comprehensive and effective recovery service dealing with the recovery and enforcement of debt including council tax, non-domestic rates and overpaid housing benefit.
  • Undertake telephone duties, particularly with regard to the divisions crosscutting telephony team in accordance with wider customer services principles and standards of professional conduct. This will include providing information and guidance in respect of other service areas.
  • Respond to, investigate and resolve complex queries, dealing with complaints and difficult customers ensuring a customer focussed service, keeping them informed of progress and actions.
  • Input, check and maintain accurate records using Benefits, Taxation and Income specialist systems, ensuring information is stored appropriately and confidentially.

Ideally candidates will have experience Capita Academy system and Northgate Information at Work system

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to emma@essentialemploy.co.uk quoting the reference number.

 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

 

All our roles may be subject to pre-employment checks including references so please be prepared.

 

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

 

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

 

 

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