MASH Screening and Referral Clerk Contract Full Time

MASH Screening and Referral Clerk based in Grays and the hourly rate is £11.97ph

This is a full time temporary contract role.

Employer Reference:      RQ495620

The successful candidate will administrative support to the pensions monitoring team undertaking a range of duties as listed:

• To take all referrals to MASH, to listen, question and take appropriate information from callers to identify degree of urgency of cases, to determine next point of contact and bring urgent cases to the attention of the MASH Manager or Duty Social Worker.
• To decide on the appropriateness of referrals and to sign post members of the public to the appropriate resource as necessary.
• To be responsive to the needs and feelings being expressed by callers and to manage the distress or difficult and challenging behaviour of callers, whilst maintaining the department’s practice of confidentiality at all times and to maintain the highest standards of customer care.
• To process referrals and record appropriately using the departments EHM / LCS systems to record and progress the contacts and referrals
• To compose and send referral acknowledgement letters to professionals.
• Monitor team’s generic email inbox, ensuring all replies, forwards and actions are completed within the appropriate timescales
• Provide business support to ensure the business needs of the service are met at all times
• Deal with telephone, correspondence, and face to face enquires from, service users and others, remaining polite and professional at all times

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to cvs@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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