Complaints customer service 5186647 Full Time Temporary

Complaints Co-Ordinator needed in Oxford paying £12.69per hr PAYE Ref:5186647

This role is working full time hours on a temporary basis

This role will involve:

• To effectively coordinate Complaints and feedback for the client in line with the Complaints Procedures.
• To receive telephone phones calls from people contacting the Comments and Complaints Service.
• To provide comprehensive and efficient administrative support to the Comments and Complaints Services.
• To log corporate complaints, co-ordinate responses and obtain sign off from service managers.
• To receive copies of responses to corporate complaints and update the respective logs accordingly, sending chasers as necessary.
• To receive telephone calls for the team, taking initial information and dealing with callers tactfully and sympathetically.

If you are interested in the role, please email your CV to beth@essentialemploy.co.uk quoting the reference number.

All our roles may be subject to pre-employment checks including references so please be prepared