Customer Service Officer Full Time Temporary

Customer Service Officer needed in Enfield £12.47ph PAYE – Reference:RQ446530

This role will involve:

• To work as part of a team providing the efficient day-to-day operation within libraries and encouraging customers to self-serve.
• To deliver a high standard of customer service across all channels.
• Recognise when customers are vulnerable or require extra assistance and ensure their needs are met, in a professional manner, maintaining high levels of first point of contact resolution and customer satisfaction and to resolve their queries at the first time of asking in a timely manner.
• To represent the Client as the first point of contact, ensuring the service is customer focused, promote the clients core values and Customer Service Standards.
• To promote a love of books and reading, working proactively on reader development, including participation in nationwide reading initiatives.
• To provide full and accurate information to customers in a friendly and welcoming environment, and deal with the majority of enquiries without referring on.
• To promote a positive image as a service provider to the local community, working to ensure all customers receive an efficient, effective and high-quality service.
• To provide first line access to customers for all library and voluntary services.
• To assist Libraries with development and delivery of digital services to customers and provide support in implementation of digital and assisted digital projects.

This is a Full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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