Customer Care & Quality Executive needed in Croydon paying £15.04 per hr PAYE Ref: 45D13
This role is working full time hours on a temporary basis
Responsibilities:
Provide an excellent level of service to customers
Be the point of contact for customers living in new build properties to raise defects via phone and email
Ensure the customers health and wellbeing is paramount during the correction of any defects
Set up the customers lease and rent account after completion, ensuring all other required information has been provided and is correct
Contact the customer to confirm the set-up of their account and advise if required
Ensure all communication with the customer, both written and verbal, is professional, courteous and to the Clients standard
Keep customers fully informed until the matters they raised have been fully resolved
Track all defects and complaints in the relevant systems and in line with business policies and procedures
Raise defects in the relevant systems to enable them to be passed to the contractor to complete
Liaise with the delivery team to ensure work raised is completed and update the customer on progress and timescales
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
All our roles may be subject to pre-employment checks including references so please be prepared
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