Housing Advisor needed in Bury paying £12.95 per hr PAYE Ref: 3E4BE
This is working full time hours on a temporary basis
Responsibilities:
To be the first point of contact for customers entering the service either by face to face contact over the telephone or in writing
Provide a triage function that is customer focussed i.e. promoting self help, excellent customer care standards and provide effective housing options to meet customer need. This will include establishing need, providing advice, signposting and making referrals to other agencies
Assessment of customer needs. This will involve solution focussed, detailed interviews of applicants together with detailed enquires, information and advice from other agencies and the interpretation / application of legislation and guidance in order to make appropriate decisions
To discharge the homelessness duty following relevant and extensive enquiries. This will include determining whether a duty is owed; assessing whether interim accommodation needs to be provided and communicating the decision to the customer, advising them of the right to a review.
Arrange interim, emergency and permanent accommodation through a variety of housing providers. Where there is a need for temporary accommodation, a risk assessment must be completed for management sign off.
To provide advice and assistance to customers on housing options and homeless prevention / relief in accordance with their needs and circumstances.
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
All our roles may be subject to pre-employment checks including references so please be prepared
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