Tenancy Coordinator

Tenancy Coordinator needed in Nottingham Paying  £13.50 per hr ref OR22972

Full time hours on a temporary basis  

Key Responsibilities

Service Coordination & Specialist Administration

• Carry out specialist tenancy management activities in line with established procedures, instructions, and service standards.
• Maintain an effective appointment system for Housing Officers, ensuring timely responses to complaints, enquiries, and service requests.
• Plan and coordinate programmes for:
  • Housing surgeries
  • Estate inspections
  • New tenant visits
  • Introductory tenancy reviews

Tenancy Processes & Customer Contact

• Administer and process requests relating to:
  • Mutual exchanges
  • Successions
  • Assignments of tenancy
  • Permissions requests
• Initiate outgoing calls and respond to enquiries to provide excellent customer service and encourage feedback.
• Carry out reception duties as required, including face‑to‑face and telephone enquiries.
• Provide accurate and timely housing advice to residents.

Operational Support for Housing Officers

• Support Housing Officers with tenancy visits, including inspections, safe and well checks, and follow‑up visits.
• Administer and process:
  • TV licences
  • Requests for keys/fobs
  • Screening requests
  • Other relevant referrals or applications

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number. 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared