Resident Access Advisor

Resident Access Advisor needed in South west London Paying  £22.86 per hr ref 005482

Full time hours on a temporary basis

• Key Responsibilities
  • Act as the first point of contact for residents regarding housing, revenues, and benefits queries.
  • Provide expert advice on Council Tax, including billing, recovery, and enforcement up to Attachment of Earnings.
  • Handle enquiries via phone, email, and face-to-face, ensuring excellent customer service.
  • Liaise with internal teams and external agencies to resolve complex cases.
  • Promote digital access and self-service options where appropriate.
  • Maintain accurate records and comply with data protection regulations.
• Ideally

• Proven experience in Revenues and Benefits, with a focus on Council Tax recovery processes.
• Knowledge of enforcement stages, including Attachment of Earnings Orders.
• Strong communication and problem-solving skills.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number. 

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared