Housing Income Officer (Hybrid)

Housing Income Officer (Hybrid) needed in St Albans, £21.65ph PAYE – Reference: 5295266

1. Supporting customers in ensuring they have all benefits in place including universal credit housing costs, housing benefits, council tax reduction and enabling access to other funds to maximise income. This could include making referrals or signposting to other organisations, and making safeguarding referrals.
2. Ensuring that all accounts are effectively managed by contacting customers by letter, phone and carrying out frequent home visit and ensuring that complex cases are resolved and supported.
3. Develop, build and maintain relationships with key stakeholders, customers, staff and external agencies including tenancy and lettings teams.
4. Collaborating with other teams and external organisations to provide comprehensive support to residents.
5. Undertake the preparation and service of legal notices and representing the Client at court and attending evictions. Including making applications on Possession Claims Online and putting together court bundles as well as presenting cases in front of a judge.
6. To seek methods of promoting and developing resident involvement and participation and to initiate resident involvement, participation and consultation. Participating in estate walkabouts, estate surveys, and ensuring compliance with The Social Housing Regulation Act 2023.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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