Housing Complaints Manager (REMOTE)

Housing Complaints Manager (REMOTE) needed, £23.32ph PAYE – Reference: 5280421

We are looking for a strong candidate to take responsibility for the people management within our complaints team, offering a robust and empathetic leadership approach.

Candidates to ideally have a working understanding of the Housing Ombudsman being our main regulator.

• Take responsibility for liaison with, and resolution of orders and recommendations received from the Housing Ombudsman to minimise risk, or any reputational damage to the business.
• Responsible for the compensation payments, always ensuring that they are paid in alignment with the compensation matrix and Housing Ombudsman guidance for suitable redress
• Work closely with the team to ensure that correspondence from the Ombudsman is appropriately dealt with, that documentation provided is relevant, appropriate and of high quality and that responses are made within required time frames.
• Scrutinise complaints for issues that may expose to adverse media publicity and, or legal action and advise the senior leadership team appropriately
• Strong leadership skills to support and manage the Complaints Team Leaders and Officers, by agreeing individual objectives, monitoring performance, behaviours, absence and conducting regular reviews

This is a full time role on a temporary basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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